Frequently Asked Questions
Everything you need to know about shopping with Edinburgh's premier sports specialist.
What are your delivery options and costs?
We offer standard UK shipping via Royal Mail and DPD. Orders over £50 qualify for free delivery, while orders below that amount incur a flat rate of £4.95. Local customers in Edinburgh can also select 'In-Store Pickup' at checkout for free.
What is your return policy for sporting equipment?
Items can be returned within 30 days of purchase provided they are unused, in their original packaging, and with all tags attached. Please note that for hygiene reasons, swimwear and undergarments cannot be returned unless faulty.
Can I visit your physical store in Edinburgh?
Yes, we are located in the heart of Bruntsfield. You can visit us to try on footwear, seek expert advice from our staff, or collect your online orders. Our opening hours are 9:00 AM to 5:30 PM, Monday through Saturday.
Do you offer professional racket restringing services?
Absolutely. We provide a professional restringing service for tennis, squash, and badminton rackets. You can drop your racket off at our Edinburgh shop, and our specialists will typically have it ready for you within 48 hours.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my online order?
Once your order has been dispatched from our warehouse, you will receive an email containing a tracking number and a link to the courier's website where you can monitor your delivery's progress.